1.

The responsibility of Dar Al-Islam Corporation as the Hajj and Umrah tour operators or their agents is limited. Dar Al-Islam Corporation, located in United States, acts only as an agent for pilgrims in making arrangement for airline, hotels, and Hajj and Umrah visa applications processing, and assumes no liability whatsoever for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or default of any company or person engaged in conveying passengers or in carrying out the arrangement of the tour, or as a direct or indirect result of acts of God, dangerous incidents in the air, sea, fire, breakdown in machinery or equipment, acts of government or other authorities de jure or de facto, war wither declared or not, hostilities.

2.

Dar Al-Islam will not be responsible for failure to follow instructions, including but not limited to check-in and check-out times and baggage handling. In the event of delay, it is responsibility of the airlines to determine exactly what procedure will be followed. The policy chosen by the carrier shall be based on its procedures and shall not be the responsibility of Dar Al-Islam. Dar Al-Islam and its affiliates will not be responsible for any person (s) missing any part of the program due to his negligence or delay or responsible for any additional expenses for the participant to rejoin the tour. Dar Al-Islam, Inc. will accept no responsibility for loss or additional expenses due to delays or changes in schedule or other causes. Dar Al-Islam shall not be liable or responsible for any inconveniences, loss, damage or injury arising in connection with such services.

3.

Cancellation and Refund: An application is cancelable and fully refunded within three days of receipt of such application. Thereafter and before Ramadan 1st of the same Hajj year, cancellation of a Hajj or Umrah reservation is subject to $750 Dar Al-Islam administration fee, $250 ticketing fee plus the cost of the airline ticket if booked, and $500 for hotel reservation cancellation. No refund will be given for any services rendered and not utilized. Reservation should be made with the specified amount of deposit to ensure customer booking. Full payment is due on Ramadan 1st during the same Hajj year. Reservations made after this due date must be paid in full.

Moreover, no cancellation will be honored on or after Ramadan 1st of the same Hajj year. Only in emergency cases, such as severe illness, a cancellation may be honored after Ramadan 1st. In such emergency cases, such cancellation will be subject to $1500, per person, Dar Al-Islam administration fee plus the cost of the airline ticket, whatever it happens to be. Proof of the emergency cases must be submitted and accepted by Dar Al-Islam administration before a cancellation can take effect.

Airlines have strict rules on Hajj tickets. Once a ticket is issued, it is non-refundable, regardless of the date of cancellation.

4.

Dar Al-Islam reserves the rights to increase Hajj-package prices at anytime for a reason or no reason. The new Hajj-package price-increase can affect all existing reservations made with Dar Al-Islam before the new price takes effect as well as all new reservations. Dar Al-Islam corporate administration reserves the right to establish a limit of the number of applicants for each Hajj program and to close such program once the limit is reached. Dar Al-Islam reserves the rights to offer, change, or cancel any Hajj program and to change any Hajj program dates as its administration sees that appropriate.

5.

Dar Al-Islam accepts Hajj-package payments in full or in two installments. Pilgrims who filed the application before the month of Ramadan can enjoy the option of paying the cost of their Hajj package in two installments: One at the time of filing the Hajj application and a second payment shall be paid on the first day of the month of Ramadan, during the same Hajj year.

If a pilgrim fails to pay the balance in full by Ramadan 1st, Dar Al-Islam reserves the right to charge the pilgrim late fees as well as adjust the pilgrim Hajj-package price to reflect the new price published on Dar Al-Islam website. If a pilgrim does not pay the added late fees and the new Hajj-package price difference, Dar Al-Islam reserves the right to cancel the pilgrim's Hajj-package purchase.

If the pilgrim fails to pay his or her balance by Ramadan 1st, Dar Al-Islam reserves the right to cancel the pilgrim's Hajj-package purchase due to unpaid balance. If such cancellation is executed, the pilgrim will be charged Dar Al-Islam administration fees of $750 plus whatever the cost of airline reservation, hotel reservation, and visa accommodation that Dar Al-Islam paid for by the time of cancellation.

6.

Dar Al-Islam Corporation does not own or manage the pilgrims camp in Mina, Arafah, and Muzdalifah in the country of Saudi Arabia during the Hajj rituals, from the 8th to the 13th of Thyl Hijjah lunar month. This camp is owned by the government of Saudi Arabia and entirely managed by the Ministry of Hajj and its Mutawif Office agenies. All the food, drink, and camp dwelling services, such as, but not limited to, bathroom maintenance, tent air conditioning, camp light services, garbage collection, etc., are fully managed and maintained by the Mutawif Office agencies under the supervision of the Ministry of Hajj. Dar Al-Islam Corporation is absolutely not responsible for any shortages, interruption, or lack of such services.

7.

Dar Al-Islam Corporation does not manage or store pilgrim's passports during the period once the pilgrims land at Jeddah airport until the pilgrims come back to Jeddah airport to leave the country. The Ministry of Hajj and its Mutawif Office agencies are fully responsible for keeping the pilgrim's passports in the Mutawif Office possession and transferring the passports to Medinah, when pilgrims move between Makkah and Medinah. Any mishandling or loss of any passport is definitely not the responsibility of Dar Al-Islam Corporation. Furthermore, a pilgrim cannot visit any city during the Hajj trip other than Makkah and Medinah. Any visit to other Saudi Arabia cities must be managed and authorized by the Mutawif Office in Makkah or Medinah. Dar Al-Islam Corporation does not and cannot issue permission to any pilgrim to visit relatives and friends in other Saudi Arabia cities.

8.

Dar Al-Islam administration ensures that every Hajj visa application meets the standard requirements to be issued a Hajj visa. Dar Al-Islam Corporation does not grant or issue Hajj visas, nor any other Hajj agency around the world. The Saudi Arabia's embassy and its consulates in the United States and Canada grant and issue Hajj visas. Dar Al-Islam Corporation assumes no liability and no responsibility for any mishandling or any delay or any consequences of the delay of Hajj visa processing at the Saudi Arabia's embassy or its consulates. Consequences of the delay of Hajj visa can result, but not limited to, in changing airline booking, changing hotel booking, and, or, arriving in Makkah first or Medinah first. The Hajj visa is issued at the discretion of the said embassy and its consulates. The said embassy and its consulates reserve the rights to grant or reject any Hajj visa applicant for a reason or no reason.

9.

Dar Al-Islam Corporation does not operate a food service inside Makkah or Medinah during Hajj. However, Dar Al-Islam in cooperation with the Ministry of Hajj and its Mutawif, arranges food for the pilgrims during the Hajj Manasik in Mina and Arafah, a period of 5 to 6 days. The Mutawif office in Makkah takes responsibility for delivering the food inside the Mina and Arafah camps. Dar Al-Islam cannot dictate on the Mutawif office in Makkah what specific food to present to the pilgrims. In general, all food brought by the Mutawif office is the same for all pilgrims in the Mina camp and the food consists of packaged meals.

If a pilgrim has a health case that requires specific food, the pilgrim must be responsible to buy the food that suits his or her health from those mini-markets in Mina. There are some mini-markets that sell dairy products as well as light meals. Dar Al-Islam Corporation under no circumstances will assume any responsibility for providing special meals for any pilgrims reqardless of their health situation.

10.

Flight schedules and flights availability during the Hajj season require flexibility. In many cases when an application is filed less than 90 days before departure, the flight schedule may not necessarily match the Hajj program itinerary. Therefore, pilgrims filing the Hajj applications less than 90 days should free 5 days before and after the designated Hajj program itinerary, in case the desired flight schedule cannot be obtained. Also, Dar Al-Islam's pilgrims should not expect a non-stop flight from USA to Jeddah. Dar Al-Islam flights can have more than one stop, based on which city pilgrims depart from. If a pilgrim requires a non-stop flight to Jeddah from JFK or IAD, the pilgrim should pay an extra $1000.

Furthermore, Dar Al-Islam Corporation is not a transportation company and does not own a transportation bus company inside Makkah and Medinah in Saudi Arabia. However, Dar Al-Islam's administration is responsible to arrange the buses that transports pilgrims between Makkah and Medinah, between Makkah and Mina, Arafah, and Muzdalifah, and between Medinah and Jeddah airport, all through the Ministry of Hajj and its designated Mutawwif offices in Makkah and Medinah. The Ministry of Hajj and its designated Mutawwif offices in Makkah and Medinah assign the buses for all Hajj agencies. Dar Al-Islam Corporation or any other Hajj agency, in no way, can dictate on the Ministry of Hajj the specifications of the buses for its pilgrims.

When pilgrims arrive at Jeddah airport, the Ministry of Hajj and its Mutawwif offices at the Jeddah Pilgrims Terminal assumes full responsibility for handling pilgrims' passports and arranging bus transportation from Jeddah airport to Makkah. Per Saudi authorities, the bus leaving Jeddah airport makes several stops: at check points, at pilgrims filtering station, and at Mutawwif offices in Makkah before distributing pilgrims to their designated hotels. When arriving at the Mutawwif offices in Makkah, each pilgrim will be given a bracelet that contains information about the Mutawwif office (name, address, and phone numbers), and the physical drawer location where a pilgrim's passport will be stored. Pilgrims shall hand in their passports to the Mutawwif offices at Jeddah airport and they get their passports back when they arrive at Jeddah airport, after the completion of the Hajj tour, before leaving that country.